Refund policy
At a glance
| What you'd like | Request within | Fee | What you get |
|---|---|---|---|
| Return for store credit | 7 days of delivery | None | Full product value as a store credit coupon |
| Return for bank refund | 7 days of delivery | ₹200 | Product value minus ₹200, refunded to your bank or original payment method |
| Exchange (size or style) | 7 days of delivery | ₹200 | Your new piece, sent once the exchange fee is paid |
| Damaged or wrong item | 24 hours of delivery | None | A replacement or a full refund, your choice |
| International orders | — | — | Not returnable |
The shipping charge of ₹200 on orders under ₹1,999 is not refundable, except when the return is our mistake (a damaged or wrong item).
Conditions for returns and exchanges
- Products must be unused and unwashed, with all tags intact.
- Altered products can't be returned.
- Returning a second item from the same order carries a courier charge of ₹200.
How to place a request
We accept requests only through these three channels, so every case has a written record:
- Email customercare@jaipurmorni.com with your order number.
- Fill in our return form.
- Log into your account, go to My Orders, select the order and place the request.
We can't accept return requests on Instagram or WhatsApp.
What happens next
- We check your order is within the 7-day window and confirm your request by email.
- Our courier partner collects the parcel, usually within 2–4 business days.
- Our quality team inspects the product when it reaches us.
- After a successful check, we issue your store credit or bank refund within 15 days.
Exchanges
Exchanges cost a flat ₹200. Once you've paid the fee, we arrange the pickup and send your new piece. If the size or style you want is out of stock, you can choose a store credit or a bank refund instead.
Damaged or wrong item
If your order arrives damaged or isn't what you ordered, email customercare@jaipurmorni.com within 24 hours of delivery with your order number and photos. We'll talk to you directly and send a replacement or give a full refund, with no fee deducted. Design or style preferences don't count as damage.
A note on handblock prints
Every Jaipur Morni piece is printed by hand. Small variations in colour, print alignment or texture are part of the craft and aren't defects. Colours may also look slightly different on different screens.
Non-returnable items
- All Shop Sustainable products: tote bags, makeup kits, scrunchies, shorts and grocery bags
- Face masks and cotton shorts, for hygiene reasons
- Altered products
- International orders, because of high logistics costs
Cancellations
You can cancel an order any time before it's dispatched. After dispatch, the courier tries to deliver three times before returning the parcel to us. For returned prepaid orders, we issue a store credit or refund within 7 working days, minus the ₹200 shipping charge.
Questions about a refund?
Email customercare@jaipurmorni.com within 7 days of your refund being issued, or call +91-9116930540.